Lukki Casino Privacy Policy
This Privacy Policy explains how Lukki Casino collects, uses, and protects your information when you visit the site or use its services. Lukki Casino is operated by Dama N.V. / Just Entertainment B.V. (reg. № 160603, Scharlooweg 39, Willemstad, Curaçao) under Curaçao Gaming Authority licence № OGL/2024/164/0246, with payments processed via Cyprus subsidiary Strukin Ltd. using SSL encryption.
What Information We Collect
We only collect information we genuinely need to run a safe, fair, and fully compliant service. When you sign up or contact support, we typically ask for:
- Name, date of birth, contact information, and country of residence
- Verification documents for KYC checks (typically completed within 24 hours)
- Limited financial and transactional data to handle deposits, withdrawals, and security reviews
- Technical data such as IP address and device information for security and geo-restriction enforcement
We use your data to verify your identity and age, process payments and withdrawals securely, meet legal and licensing obligations, prevent fraud and abuse, and improve the website, mobile experience, and customer support.
How We Use Your Personal Data
We use SSL encryption to protect your details whenever you register, log in, make a deposit, request a withdrawal, or contact support. We never sell your personal data, and any sharing is limited to trusted partners under strict confidentiality safeguards. Key uses include:
- Setting up and managing your account, including KYC checks
- Processing deposits and withdrawals via Visa Debit, Mastercard, Skrill, Neteller, PayID/Osko, and supported cryptocurrencies
- Fulfilling legal and licensing duties under the Curaçao Gaming Authority
- Monitoring security and preventing fraud and unauthorised activity
- Improving the site experience across desktop and mobile, including PWA access
- Sending service messages about your account, payments, bonuses, or policy changes
Data Sharing & Third Parties
Your personal information is only shared with third parties when genuinely needed to run the site safely, process payments, or meet legal obligations. We may share limited data with:
- Payment processors (Visa, Mastercard, Skrill, Neteller, MiFinity, Jeton, MuchBetter, AstroPay, PayID, Osko, and cryptocurrencies including BTC, ETH, LTC, DOGE, USDT, XRP, ADA, TRX, BNB)
- Verification and compliance providers for KYC and anti-fraud checks
- Technical and security partners who help run and protect the platform
- Regulators or authorities when legally required to demonstrate licence compliance
We never sell your personal data for marketing purposes, and all sharing is kept as limited and transparent as possible.
Your Rights & Data Control
You stay in control of your data at all times. You can ask us to access, correct, or delete certain personal details, limit some types of marketing, or raise a privacy concern at any time. To exercise these rights, contact the support team via:
- Live chat (24/7) — typically under 2 minutes
- Email: detailed responses within 24 hours
- FAQ section — quick answers to common account and privacy questions
How to Contact Us About Privacy
Your personal details are never sold, and access is strictly limited to authorised staff and trusted service providers who help deliver payments, games, and support. If you have any questions about how your data is collected, used, or stored, or want to exercise your privacy rights such as accessing, updating, or closing your account, reach the team via:
- Live chat (24/7): fastest option, typically under 2 minutes
- Email: usually answered within 24 hours
- FAQ section: step-by-step help on account, payments, KYC, and privacy basics